1. How can I make a booking?
You can book a service directly through our website by entering your details, selecting the required service and choosing a convenient date and time.
Frequently Asked Questions
Quick answers about booking, service duration, cleaning materials, support and HomeTick service policies.
2. How long can I book a cleaner for?
You can select the duration based on your needs. Available time slots and pricing will be shown during the booking process.
3. Why is my preferred date or time not available?
Your selected slot may already be fully booked, especially for short-notice requests. We recommend booking in advance to secure your preferred timing.
4. Do I need to be present during the service?
No, it is not mandatory. You can share access details and clear instructions in advance if you are not available at the location.
5. Can I add special instructions to my booking?
Yes, you can include any specific requests or instructions while making your booking to help us deliver a more customized service.
6. What happens after I confirm my booking?
Once your booking is completed, you will receive a confirmation with the scheduled date, time and service details.
7. How can I contact support or file a complaint?
For any questions or concerns, you can contact us via email or phone using the contact details provided on our website.
8. Do I need to provide cleaning materials?
You may choose to provide your own cleaning supplies. Alternatively, HomeTick can arrange cleaning materials for an additional charge.
9. Can I extend my service duration?
Yes, extensions are possible depending on availability. Please contact our support team during the service, and we will check if the professional can continue for additional hours.
10. What should I do if something is damaged during the service?
We strive to maintain high service standards. In case of any damage, please inform us within 24 hours of service completion. Our team will review the issue and assist you accordingly.
11. What should I do if an item is missing?
If you notice any missing items, please report it within 24 hours. We may request supporting details or evidence to investigate the matter, and our team will follow up with you as soon as possible.