Refund & Cancellation Policy
When a booking is confirmed, we allocate dedicated time and resources specifically for your service. As a result, last-minute cancellations or changes can significantly impact our scheduling and service availability.
Refunds & Cancellations
We value every customer and aim to provide responsive support for feedback, concerns and service-related queries.
Cancellation Policy
- Customers are required to notify us at least 24 hours in advance if they wish to cancel a booking.
- Cancellations made with less than 24 hours' notice may not be eligible for a refund.
- For weekend bookings on Saturday, cancellation requests should be submitted before the end of business hours on the preceding Thursday.
Rescheduling Policy
- We offer flexibility to reschedule appointments, subject to availability.
- A minimum of 12 hours' notice is required for rescheduling requests.
- Rescheduling within the required notice period will not incur any additional charges on working days.
- Requests can be made through our website or by contacting our customer support team.