General Terms Of Service
- HomeTick provides home services that can be booked through its website by submitting accurate details and selecting the desired service and time slot.
- Once a booking is successfully placed, a confirmation will be sent with the scheduled date and time.
- Customers may request to reschedule a booking, subject to availability.
- Arrival times may vary by up to 30 minutes due to operational or external factors.
- Our standard service hours are 8:00 AM to 6:00 PM. Services outside these hours may be available at additional cost, depending on availability.
- Promotional offers are temporary and may be modified or withdrawn at any time without prior notice.
- Customers may include specific instructions at the time of booking to help us tailor the service to their needs.
- All service personnel provided by HomeTick are background-checked, trained and professional.
- Any complaint regarding damage, loss or service quality must be reported within 24 hours of service completion.
- HomeTick respects user privacy and handles personal data in accordance with applicable policies.
Service Scope & Limitations
- HomeTick offers standard home cleaning services unless otherwise specified at the time of booking.
- Air conditioning cleaning, deep upholstery or carpet shampooing, high ceilings, exterior windows and hard-to-reach areas are excluded unless explicitly requested and confirmed.
- Service personnel are not permitted to perform tasks that involve safety risks, such as climbing ladders.
- Customers may provide their own cleaning supplies. If supplies are requested from HomeTick, additional charges may apply.
- The client is responsible for ensuring access to the property at the scheduled time, including entry permits for gated communities.
- Services are available only in selected areas and are subject to availability.
- Pricing may differ for specialized services such as deep cleaning, move-in/move-out cleaning or vacant property cleaning.
Payment & Customer Responsibility
- All bookings must be paid using approved online payment methods.
- A booking is only confirmed once payment has been successfully completed.
- Failure to complete payment within the specified time may lead to automatic cancellation of the booking.
- If a service provider is injured on the client's premises due to unsafe conditions, pets or equipment provided by the client, the client may be held responsible for related costs.
- Customers are advised to secure valuable or fragile items before the service begins.
Liability Disclaimer
- HomeTick is not responsible for delays or service interruptions caused by circumstances beyond its control.
- The company is not liable for pre-existing damages or conditions within the property.
- If a customer is dissatisfied, they must notify us within 24 hours, and we will arrange a follow-up service where applicable.
Contact Information
For any questions, support or complaints, please contact the HomeTick Support Team.
Email: Support@hometickservices.com
Phone: 0565646144
